Toll Free: 877-879-6701

RemoTechs Services

Remote Management & Maintenance -

• Security Assessment

• Windows Critical Update Installation

• Hard Drive Maintenance (Defragment, Scan Disk, Disk Configuration, and More)

• Antivirus Scan, Update, Trouble Shooting, and Repair

Remote Desktop Support -

• Remote Software Installation & Assistance

• Printer Configuration & Assistance

• Wireless Router Configuration and Security

• Software Support

Physical Support and Repair -

• Onsite Repairs

• Onsite Installation

• On Site Configuration

• In Shop Installation

• In Configuration

• In Shop Repairs

Desktop Support:

• Troubleshooting

• Repair

• Installation and maintenance (Software and Hardware)

• Imaging

• Critical Updates

• Removal of spyware/adware, registry corruption

• Storage and tracking for unused equipment.

• New user setup and departing user archiving of data.

Work with the Third Party Software Vendors Applications Support and Developers Group

• Third Party Application Support (i.e. Medical Software, Billing Software, Proprietary Software, and More)

Group Specific software/hardware and application maintenance

• Troubleshooting

• Repair

• Access Control

• Desktop Support

• Application Installation & Configuration 

• Database and Hardware Upgrades

• Custom Systems Support

Spyware, Adware and Virus Removal.

• Detection and Eradication of Computer Viruses and Security Breaches

• Provide detection and eradication of spyware and adware components

Training

• Provide general computer operational training

Telecommuter Desktop Support to Office PC:

• Remote Access Management and Maintenance
   

Desktop Support of company owned system @ Home

• Image and configure desktop or laptop system.

• Assist user with VPN/Remote desktop setup and configuration. Test for connectivity to DSL/Cable/Dialup for remote connection to the office.

• Install and configure group specific software and ensure client/server applications function properly.

• Re-image, configure and repair of home systems (customer brings to lab or consults via (telephone).

 Office equipment Moves

• Inter Office Moves

• Transfer Of Workstations From One Person To Another

• New Hires System Setup

• Terminations Access Removal

Hardware and Software Consulting

• Provide hardware and software solutions on all hardware and software to purchases including desktops, laptops, printers, monitors and other peripherals including handhelds, phones, fax etc.

• Provide tutorials on remote connectivity procedures
   

File Maintenance

• Coordinate File restores (including email) with the Infrastructure Support Department or their designees.

• Provide management support (disk space, permissions) for shared public folders used by workgroups.

 
Printer Support

• Provide individual and networked printer installation.

• Provide printer access control.

• Provide print queue/print server management.

• Coordinate Printer maintenance and troubleshooting
   

Subscription Based Services -

One Time Call In Services -

Volume Discounts -